RETURNS AND REFUNDS POLICY

We want you to love your purchase, but if something isn’t right, we’re here to help.

Return Summary

- Return window: 30 days from delivery date  
- Return shipping: Paid by the customer  
- Return address details: Will be provided via email or customer portal upon request.
- Refund timing: Within 10 business days of receiving the returned item

Return Conditions

To be eligible for a return, the item must be:

- Unused, unworn, and in original condition
- In the original packaging, with tags attached
- Returned within 30 days of delivery

If you’re unsure about your item’s eligibility, contact us first.

Exchanges

We accept exchanges for the same item in a different size or color, subject to availability.

To request an exchange:
- Contact us within 30 days of delivery
- The item must be unused and in original condition
- You are responsible for return shipping costs

If the requested item is out of stock, we will offer a refund instead.

Refunds

If the item is defective or damaged upon arrival, we will cover the return shipping costs.

If you are not satisfied with your purchase, return shipping costs are the customer’s responsibility.

Once we receive and inspect your return, we’ll issue a refund to your original payment method. Refunds typically appear within 10 business days.

We’ll notify you via email when your refund has been processed.

Questions or Concerns?

We’re here to help!  
Email: Info@shopchloeboutique.com

Customer Service Hours

Monday to Friday: 9:00 AM – 5:00 PM EST

Saturday and Sunday: Closed

Business information

Website name: Chloe Boutique

Address: Lattenklieversstraat 61, 8730, Beernem, Belgium

Company name: BV DECLERCK EMPIRE

Email: Info@shopchloeboutique.com

Phone: +1 771 213 3509

Tax registration number: BE1021535407

Company registration number: 1021535407

Warehouse address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District